Frequently Asked Questions
Everything you need to know about shopping with Heys Online
What is the standard shipping timeframe?
We offer standard shipping across the globe. Orders are typically processed within 1-2 business days, with delivery taking 3-7 business days depending on your location.
How can I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I determine my correct size?
Every product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Which payment methods do you accept?
Heys Online accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Is my personal data secure on your website?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never store your full credit card details on our servers.